Social CRM
Create Meaningful Connections With Your Customers
The Social CRM Advantage: Why Your Business Can’t Afford to Miss Out
Enhanced Customer Understanding
Social CRM provides businesses with valuable insights into customers’ preferences, behavior, and sentiments by analyzing their interactions on social media platforms. This understanding helps companies tailor their products, services, and marketing efforts to meet customer expectations effectively.
Proactive Customer Engagement
Personalized Customer Experiences
Competitive Advantage
The Omnichannel Journey: Where Offline and Online Converge
Introducing FabRetail’s Konnect Social CRM, a revolutionary tool that seamlessly integrates both online and offline touchpoints, providing a delightful and cohesive customer experience. Empower your team with an all-in-one view of each customer as they effortlessly navigate between digital and physical channels.
By leveraging FabRetail’s APIs, effortlessly push social data such as Tweets, posts, and comments directly into your preferred CRM system, including Microsoft Dynamics or any other platform. Simultaneously, pull relevant data from various sources like Membership IDs and offline call history into FabRetail’s Social CRM, equipping your agents with deeper insights. With a 360-degree customer view at their fingertips, your agents can confidently respond to customer needs, delivering top-notch service. This Social CRM is your secret weapon for staying ahead in the game!
Why us? Why now?
Comprehensive Integration
We excel in seamlessly integrating online and offline touchpoints, enabling you to gain a holistic view of your customers. Our Social CRM system effortlessly consolidates data from various sources, including social media platforms, customer relationship management tools, and offline interactions, providing a complete understanding of customer preferences and behaviors.
Personalized Customer Experiences
Real-Time Customer Engagement
Actionable Insights
The Social CRM Toolkit
Response Handling
Inquiry Resolution
Automated Task Allocation
Agent Productivity
Dual Verification Procedures
User Permissions
Unified Ticket Display
Task Prioritization
Turnaround Time Analytics
Know why our customers think we’re the best
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Business Implications
Accelerate Response TATs
Foster customer engagement
Crisis management
Boost customer satisfaction
What makes top professionals love us?
Todd Nilson
Clocktower Advisors- President
Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Todd Nilson
Clocktower Advisors- President
Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Todd Nilson
Clocktower Advisors- President
Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Todd Nilson
Clocktower Advisors- President
Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.