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Monitoring online conversations
Social listening involves actively tracking and analyzing discussions and mentions across social media platforms, blogs, forums, and other online channels.
Sentiment analysis
It utilizes sentiment analysis techniques to determine the overall sentiment of online conversations, providing insights into public perception and sentiment towards a brand or topic.
Customer feedback and brand reputation
Social listening captures and analyzes customer feedback, complaints, and suggestions, enabling organizations to address issues promptly and manage their brand reputation effectively.
Competitive analysis
Social listening allows businesses to monitor and analyze the social media activities of their competitors, gaining insights into competitor strategies, market trends, and areas of opportunity.
Measuring marketing campaign effectiveness
Social listening provides data and analytics to measure the impact and effectiveness of marketing campaigns, evaluating reach, engagement, and sentiment generated by specific campaigns and channels.
Integration of social media
Social CRM involves the integration of social media channels into customer relationship management strategies. It focuses on leveraging social media platforms to engage with customers, gather insights, and build relationships.
Enhanced customer engagement
Social CRM enables businesses to engage with customers in real-time through social media channels. It allows for proactive communication, addressing inquiries, providing support, and fostering a more personalized and interactive customer experience.
Listening and monitoring
Social CRM emphasizes listening and monitoring social media conversations to gain valuable insights into customer preferences, sentiments, and behavior. It helps businesses understand customer needs and expectations, enabling them to deliver more targeted and relevant offerings.
Customer data aggregation
Social CRM involves aggregating and analyzing customer data from various social media platforms. It helps organizations gather information about customer demographics, preferences, interactions, and sentiments, providing a holistic view of the customer for better relationship management.
Social customer service and support
Social CRM enables businesses to provide customer service and support through social media channels. It allows customers to reach out for assistance, report issues, or seek information, and businesses can respond promptly, fostering better customer satisfaction and loyalty.
Meaningful insights
With tailor-made tools catering to customer care agents, supervisors, and diverse stakeholders, enhance customer satisfaction by fostering meaningful interactions and offering accurate solutions using a unified platform, enabling a holistic customer perspective.
Fabretail provides a comprehensive suite of features, including centralized ticket management, efficient queuing, automated ticket assignment, and classification. With seamless mobile access, role-based permissions, and automated responses, it streamlines customer care operations for increased satisfaction. Added benefits like mobile view, approvals, maker/checker, and advanced workflows make it the ultimate customer care solution.
Meaningful insights
Unlock a 360-degree perspective of your brand with a unified solution. Discover deeper knowledge about your customers, competitors, and target audience. Engage in meaningful interactions to enhance customer satisfaction and delight.
Seamlessly create multiple dashboards for various stakeholders and CXOs with ease. Employ BI tools to analyze and break down complex metrics, gaining early insights into how online conversations are shaping your brand.
Meaningful insights
Save time and effort on Social Listening, ORM, and Turnaround Time reports using Fabretail’s dashboard templates. Customize them to match brand themes and colors, and watch the brand’s affection grow.
Gain a competitive edge in agency pitches through Fabretail’s AI-driven automated reports and recommendations. Effortlessly set up queries, integrate social profiles, and get pitch-ready within minutes, positioning yourself for a triumphant outcome.
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Uncover Insights through Stunning Dashboards and All-in-One BI Tools
Real Stories. Real Success.
Proven Excellence: Hear from Fabretail Customers Who Stick Around for the Long Haul
Fabretail Client
Fabretail – Insights Solution
Fabretail Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Fabretail Client
Fabretail – Insights Solution
Fabretail Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Fabretail Client
Fabretail – Insights Solution
Fabretail Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
Fabretail Client
Fabretail – Insights Solution
Fabretail Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.
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